Terms & Conditions

GENERAL TERMS OF DELIVERY, PAYMENT AND SALES FOR INDUSTRISALG AS

1. Application

The written terms apply if the parties have agreed to them in writing, or otherwise. Any deviations from the terms must be agreed in writing.

2. Product Information

Information in product information and price lists applies in addition to these terms and conditions, unless otherwise stated.

3. Order confirmation

A binding agreement is concluded when the customer has accepted the offer and has not presented a written objection after the products have left the warehouse. The customer is always responsible for their order to comply with the offer. Oral information or agreements are only binding on INDUSTRISALG AS if they are repeated in writing. If the order confirmation deviates from the terms of sale, the order confirmation applies.

4. Correction period

Orders can only be changed or cancelled before the products ordered have left the warehouse. If the change occurs outside of this period, the costs associated with the change or cancellation will be charged to the buyer.

5. Delivery / Transport

The conditions in the price list apply in full, unless otherwise agreed.

6. Delivery time / delay

All deliveries EXW (Ex Works) according to Incoterms 2020 (unless otherwise agreed). INDUSTRISALG AS is not responsible for delays caused by the carrier/freight forwarder. The customer is responsible for ensuring that all delivery information is provided correctly.

7. Retention of title

The delivered product remains the property of INDUSTRISALG AS until it has been fully paid for by the buyer, and acceptance of these terms and conditions is considered a written agreement on such a sales pledge, cf. Section 3-14 of the Norwegian Pledge Act.

8. Defects / complaints

INDUSTRISALG AS liability only covers defects that appear within 1 month of purchasing the product. If the product is used more intensively than intended, this period is shortened accordingly.

8.1 Date of sale

The buyer must be able to sufficiently document when the product was purchased from INDUSTRISALG AS.

8.2 Defects

Claims for defects must be made in writing, without undue delay, after the defect has become apparent. If the deadline is missed, the buyer loses the right to make claims due to the defect.

9. Limited liability

INDUSTRISALG AS is not liable for defects resulting from construction or materials supplied by the buyer.

INDUSTRISALG AS's liability does not include defects resulting from inadequate maintenance or incorrect assembly by the buyer, changes made without INDUSTRISALG AS's written consent, or repairs carried out by the buyer in an incorrect manner and without informing INDUSTRISALG AS.

INDUSTRISALG AS has no liability beyond what follows from these conditions. INDUSTRISALG AS is therefore not liable for losses that the defect may cause, such as operating losses, lost profits and other indirect losses.

10. Return of goods

Return of goods must be agreed in advance. Only items in stock will be accepted for return. Packing slip and invoice number must be stated on the accompanying documents.

10.1 Original packaging

The goods must be returned complete, undamaged and in the original packaging.

10.2 Return deadline

Returns must arrive at the warehouse no later than 7 days after the item is received by the customer.

10.3 Return shipping

Return shipping is paid by the customer unless otherwise agreed.

10.4 Return Fee

Upon approval of return, the buyer will be credited with the invoice amount minus the return fee. Return fee is negotiable, but minimum 30%

10.5 Unapproved returns

Returns that do not meet points 8.-8.2 may be rejected by INDUSTRISALG AS. The return fee increases to a minimum of 100% of the invoiced amount if this does not happen.

10.6 Returns on custom-made items

There is no right of return on custom-made/non-stock items

10.7 Return of damaged goods

There is no right of return for damaged goods.

11. Force majeure

Circumstances beyond the control of the parties that prevent the fulfillment of the agreement or make it unreasonably burdensome, and are grounds for exemption in the following cases: labor dispute, fire, war, seizure, shortage of means of transport, currency, export and import restrictions, etc.

12. Disputes

INDUSTRISALG AS shall always strive to seek an amicable solution to any disputes.

13. Small order fee

For orders with a net value of less than NOK 450,- excluding VAT, no discount is normally granted and a small order fee is charged to the customer, per order.

14. Pick price

Unit prices are calculated upon arrival.